Privacy Policy


If you are visiting our website

How we get the personal information

Information you give us directly

For example, we will obtain personal information about you when you fill in the contact page on our website.

When you visit this website

We, like many companies, automatically collect the following information:

  • technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
  • information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

We collect and use your personal information by using cookies on our website – more information on cookies can be found in our ‘Cookies Policy’.

What type of personal information is collected from you?

The types of personal information we collect, store and use might include:

  • your name and contact details including phone number and email address
  • information about your activities on our website and about the device used to access it, for instance your IP address and geographical location

Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion. We do not collect sensitive data about you using the GDPR definition.

How and why your personal information is used?

We may use your personal information for a number of different purposes, which may include:

  • keeping a record of your relationship with us and your contact preferences
  • logging service tickets and responding to such enquiries with updates

Where and for how long is your information kept?

We keep your information for no longer than is necessary for the purposes it was collected for. For specific information about how long we retain cookies data, please refer to our Cookies Policy.

Who has access to your information?

ITQ Metis maintains the information it receives online in strict confidence; information you submit to Metis is not sold to or shared with third parties, except our subsidiaries, affiliates, agents and partners as described in this policy.

ITQ Metis reserves the right to notify you about administrative matters that pertain to your Metis products or services. We may disclose your personally identifiable information, as required by law or regulation, in connection with law enforcement, fraud prevention, or other legal action; or if ITQ Metis reasonably believes it is necessary to protect ITQ Metis, our customers, or the public. Although we do not currently anticipate a change in our corporate status, in the event of a merger or acquisition of the company or a substantial portion of its assets, ITQ Metis may disclose, transfer or sell personal information collected online to the surviving or acquiring party, respectively. Personal information collected online will remain subject to promises made in this Privacy Notice.

What lawful grounds for processing do we rely on?

We are a Data Controller in relation to our marketing website.

Under the GDPR, the lawful bases we rely on for processing your personal information are:

Your consent

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

We have a legitimate interest

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

We consider our legitimate interests to be running ITQ Metis as a provider of cloud services. For example, to:

  • send postal communications which we think will be of interest to you;
  • understand how people choose/use our services and products;
  • determine the effectiveness of our services, promotional campaigns and advertising;
  • enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and
  • better understand how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).